Originally published as part of, “The Day Before Digital Transformation” by Phil Perkins and Cheryl Smith Customer success puts customers (or users) at the center of your digital offering strategy. The goal is to maximize […]
Originally published as part of, “The Day Before Digital Transformation” by Phil Perkins and Cheryl Smith Onboarding is the most underappreciated factor for driving long-term retention. The longer customers stay engaged with your digital offerings, […]
There is an adage in jazz, “It’s the notes you don’t play that matter.” The same is true for digital solution design. Creating a simple and scalable experience is extremely hard and requires steadfast discipline. […]
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